Pillarbox Property
Personable property provider
The product is not just the house itself — it's everything associated with renting and living in a property.
The Pillarbox Property product principles
The principles of Pillarbox Property are for the product. So what is the product? The product is not just the house itself, but everything associated with renting and living in a property — the bills, the problems, the inventory, the check-out, and even before you are a customer, from seeing an advert to visiting this website. And the property itself is kept to a similar standard to Sean's own house — think granite worktops and Hansgrohe shower fittings.
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Personalised approach
Tenants are customers, and all customers are different — with different requirements, backgrounds and circumstances. People therefore need a personalised service for their home. Sean is always contactable, 24/7, and never hidden behind computers.
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Problem management
Nothing is perfect — there will always be challenges with property: broken boilers, leaky pipes. We fix things as soon as possible, but the key difference is how issues are managed. Customer service excellence is simply good communication: replying to emails and WhatsApps, and keeping customers informed of progress. The aim is to make the customer happy they had a problem.
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Profit is important
This is a business, and the aim is to make a profit on the investment. But primarily we believe that if you make a great product and look after customers, the profit will follow — which is why our properties have the same fixtures and fittings as Sean's own home.
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Pets are welcome
Pets are welcome in our homes.
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Passion with a purpose
The passion is to make this the best-in-class product — in property, or any category.